Refund policy

Lash & Dash Return & Refund Policy

At Lash & Dash, all orders are fulfilled and shipped by our third‑party fulfillment partners. As a result, all returns, exchanges, and refund requests must be processed directly through the supplier.

We do not accept physical returns to our business address.

Returns

Customers have 14 days from the date of delivery to request a return. All return requests must be submitted through our support email:

info@lashanddash.store

We will forward your request to our fulfillment partner, who will review and determine eligibility. Return approval is not guaranteed and depends on the supplier's policies.

Conditions for Return

To be eligible for a return, the item must:

  • Be unused

  • Be in original packaging.

  • Have no signs of damage or wear

Our fulfillment partner may require photos or videos before approving a return.

 

Cancellations

Orders may be canceled within 15 minutes of purchase. After this window, the order may already be processing and cannot be canceled.


Damages and issues
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos or videos. We will submit the claim to our fulfillment partner for review.


Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.


European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
Refunds are issued only after the supplier confirms receipt and approval of the returned item. Refund processing times may vary depending on the fulfillment partner.

Important Notice

Lash & Dash does not handle physical returns. All return shipping instructions, labels, and approvals come directly from our fulfillment partner.